SHIPPING

I know you’ll want to get your little mitts on your order straight away so I’ll do everything in my power to help this.

All Little Stitches parcels within the UK are shipped via Royal Mail 1st or 2nd signed for delivery which offers a fully tracked and traced service and require a signature upon delivery. International delivery will usually be through Royal Mail AirMail and tracking details will be provided. On occasion, and to offer the best delivery prices, a private courier service may be used.

Having received your payment I will ship in-stock items within 1-2 working days. If it is a custom-made goodie being stitched just for you, then your item will be shipped within 2 weeks after payment has been processed. Larger items such as quilts may take longer depending on size and design. Timings can be subject to change depending on how many bespoke orders I may have at any given time but you will be advised at time of ordering if timescales are outside of the norm

International shipping will vary in delivery times between 3-7 working days (in addition to the above delivery details) but are not guaranteed by the Postal service. If you need an item for a deadline please bear this in mind and a little frustrated patience might be needed 🙂

HOLIDAY SHIPPING: Please plan your purchasing beforehand as holiday shipping may take a little longer.

If you would like to receive your work by a specific date, please make me aware of this in the notes section when you are checking out. However, I cannot always guarantee the completion of your order by any date, though I will keep it in mind as I’m working. For that reason, make sure that you give me plenty of time to meet your goal date when ordering.

REFUNDS/EXCHANGES

On the whole Little Stitches items are made bespoke and personalised and just for you. As so much care is put into each order, returns, damages, faults and queries are rare. However, happy customers mean a very happy stitcher so each case will be looked at in order to reach an amicable and happy joint resolution wherever possible.

Every effort is made to describe each item and offer clear and detailed pictures so that you know exactly what you are ordering.

For non-bespoke or personalised items…If for any reason you are not happy with you goods you may return your order within 7 days. All goods must be returned in original condition. Please contact us before returning any items.

PRODUCTS

All items are hand-made so whilst replicating them as closely as possible there will be slight differences, this is what makes your item just for you. I use limited amounts of certain materials so may not always stock exactly what you see, however, gorgeous alternatives are always available.

A really important thing to consider is that all PC, laptop, iPad, smartphones, new fandangled gadgetry have different monitor colours so there may be differences in colours, please feel free to contact me for more information at any time.

VALUES

ECO FRIENDLY
We care passionately for the environment and we know that you do too. We always aim high to be as eco-friendly as we can whilst retaining our bespoke and unique designs

MADE IN BRITAIN
We take pride in all that we do.

Inspired by the best of British tradition, almost all of our materials are sourced here in the UK. This means that we do everything we can to support British businesses and suppliers whenever possible. We take the time to find out the nitty gritty about what matters to them, how they produce their goods. From the hand-made stamps that adorn our thank you cards to the bio-degradable delivery packaging. We make sure that everyone with whom we work shares our values and that means that you get the very best from start to finish.

HIGHEST QUALITY
Little Stitches believes that everyone is special and our customers, even more so. When you buy something special, you should be 100% happy with it. We pay close attention to the smallest details. From the moment your parcel arrives at your door, we believe that you deserve the best and we aim to deliver this to you.

COPYRIGHT/OWNERSHIP OF COPYRIGHT
The copyright in this website and the material on this website (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website) is owned by us and our licensors.

COPYRIGHT LICENCE
We grant to you a worldwide non-exclusive royalty-free revocable licence to:
(a) view this website and the material on this website on a computer or mobile device via a web browser;
(b) copy and store this website and the material on this website in your web browser cache memory; and
(c) print pages from this website for your own [personal and non-commercial] use.

We do not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved.

For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media) without our prior written permission.

DATA MINING
The automated and/or systematic collection of data from this website is prohibited.

PERMISSIONS
You may request permission to use the copyright materials on this website by contacting us

ENFORCEMENT OF COPYRIGHT
We take the protection of our copyright very seriously.

If we discover that you have used our copyright materials in contravention of the licence above, we may bring legal proceedings against you seeking monetary damages and an injunction to stop you using those materials. You could also be ordered to pay legal costs.

If you become aware of any use of our copyright materials that contravenes or may contravene the licence above, please report this by email to liz@littlestitchesgifts.co.uk or by post to;

Little Stitches
6 Reapers Close
Holbeach
Lincolnshire
PE12 7NU
United Kingdom